- Help-seekers adjust their diction to be more empathic and tactful when they perceive co-workers as stressed.
- Help-seekers experience less negative emotional shifts when rejected by stressed rather than relaxed co-workers, suggesting empathy towards stressed individuals.
- Social messaging applications could boost workplace empathy by enabling stress status sharing, albeit with caution for relaxed status displays.
- For privacy and reduced stigmatization, using subtle haptic vibrations could be considered for signaling users’ negative or sensitive emotional states.
N. Zhang, B. Yu, J. Hu, M. Li, and P. An, “I’m Not Upset–I Get It: Effects of Co-workers’ Stress Cues on Help-seekers’ Social Diction and Empathy in Telecommuting,” International Journal of Human-Computer Studies, pp. 103218, 2024/01/12/, 2024.
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DOI: https://doi.org/10.1016/j.ijhcs.2024.103218